FAQ: Sourcing PIR Infrared Motion Detector (WL-PIR300) from China — Answers for Melbourne Importers

Frequently Asked Questions: Sourcing PIR Infrared Motion Detector (WL-PIR300) from Wanlin China Factory

The following questions are most frequently asked by distributors, importers, and system integrators in Melbourne, Australia when evaluating Wanlin as their China factory supply partner for PIR Infrared Motion Detector (WL-PIR300).

Q8: Is the PIR Infrared Motion Detector compatible with Alexa, Google Home, or Apple HomeKit?
A: Yes. Most Wanlin home fire safety products support voice assistant integration. The WL-PIR300 works with Alexa and Google Home out of the box. HomeKit integration available in the OEM version.

Q7: What incoterms do you support for shipment to Melbourne?
A: EXW, FOB Shanghai/Shenzhen, CIF Melbourne, DDP Melbourne. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.

Q9: How do you handle warranty claims for products sold in Australia?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Melbourne within 48 hours.

Q4: Can I get a sample before placing a bulk order?
A: Yes. Contact wanlinfirecontrol@163.com. Sample ships via DHL/FedEx (3–5 days to Melbourne). The sample cost is fully deductible from your first bulk order.

Q6: What payment terms do you offer for new partners in Australia?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.

Q2: Does the PIR Infrared Motion Detector hold AS 3786 certification?
A: Yes. The WL-PIR300 holds AS 3786 / ISO 9001 / VdS certifications. We provide full test reports and Declaration of Conformity — ready for Australia customs and fire authority inspection.

Q10: Can you help with product registration / local certification in Australia?
A: We provide all required documentation (AS 3786 / ISO 9001 / VdS) and have experience supporting partners in Australia through local fire authority registration. Contact wanlinfirecontrol@163.com for a compliance checklist specific to Australia.

Q3: What is the lead time for 1,000 pcs of WL-PIR300 shipped to Melbourne?
A: Standard stock: 15–20 days. OEM/custom: 30–45 days. For urgent orders, we maintain safety stock of popular models for 7-day express dispatch.

Still Have Questions?

Our export team in China responds within 24 hours to all inquiries from Melbourne, Australia.
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com

Published Date

2026-05-11

Contact

Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com